Notice of the Office of Administrative Law Accessibility Policy Under The Americans With Disabilities Act


POLICY In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, it is the policy of the Office of Administrative Law (OAL) not to discriminate on the basis of a disability or impairment. It is further the policy of OAL not to exclude persons with a disability or impairment from participation in any program or activity. Accordingly, it is the policy of OAL to provide access to all of its programs, services and facilities to persons with disabilities in accordance with Title II of the ADA. Requests or inquiries for access to programs, services or facilities can be made to the OAL ADA Coordinator at (916) 323-6225.  For access to the Telecommunications Relay Services, dial 7-1-1.

The ADA does not require OAL to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

OAL will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modification of policy to create access.

ALTERNATIVE FORMATS: This publication can be made available in alternate formats as a reasonable accommodation by contacting the OAL ADA Coordinator, 300 Capitol Mall, Suite 1250, Sacramento, CA 95814, (916) 323-6225.


The State of California’s website has been developed in compliance with Section D of the California Government Code 11135. Code 11135 requires that all electronic and information technology developed or purchased by the State of California Government is accessible to people with disabilities. There are various types of physical disabilities that impact user interaction on the web. Vision loss, hearing loss, limited manual dexterity, and cognitive disabilities are examples, with each having different means by which to access electronic information effectively. Our goal is to provide a good web experience for all visitors.

Accessible Features

Below you will find a list of some of the technology solutions we have integrated to make our website easy to navigate, fast-loading, and accessible.


  • Uses Alternative Text “ALT” and/or “TITLE” attributes. ALT/TITLE attributes provide a written description of the image, which is accessible to screen readers, and it is visible when the mouse is placed over the image. This is also useful for people who have images turned off on their browser, in which case a description will display where the image used to be.

WCAG 2.0 Level AA

  • The template adheres to WCAG 2.0 AA Guidelines and Success Criteria organized under the following 4 principles:
  1. Perceivable:
  • Provide text alternatives for non-text content.
  • Provide captions and other alternatives for multimedia.
  • Create content that can be presented in different ways, including by assistive technologies, without losing meaning.
  • Make it easier for users to see and hear content.
  1. Operable:
  • Make all functionality available from a keyboard.
  • Give users enough time to read and use content.
  • Do not use content that causes seizures.
  • Help users navigate and find content.
  1. Understandable:
  • Make text readable and understandable.
  • Make content appear and operate in predictable
  • Help users avoid and correct mistakes.
  1. Robust:
  • Maximize compatibility with current and future user tools

These additions increase the level of accessibility and empowerment to our audience in creating a fully accessible website and documents for the enjoyment of all.


  • Located at the top and directly below the main navigation, provides a trail of where you are and where you have been. Breadcrumbs make it easier to navigate your way back to the root folder.

Keyboard Commands for:

Related Sites:

Difficulty Accessing Material:

If you have difficulty accessing any material on this site, please contact us in writing and we will work with you to make the information available. You can direct your request to our Webmaster.

About Portable Document Format (PDF):

To view and print a PDF publication, you must have a PDF reader software (like Adobe Reader) installed on your PC.

PDF files are printer independent and can be used to easily print a duplicate of the publication using any graphics printer (i.e., laser, inkjet, dot-matrix or plotter) but, not daisy-wheel printers. It allows the reader to print a publication close in appearance to the original printed version, preserving typography, columns, charts, tables and graphics.

Adobe Reader may already be installed on your computer as a “plug-in” or “helper application” for your web browser. To find out, click on the “PDF” link for the document that you are interested in. If Adobe Reader is properly installed on your computer, it will either download or automatically open a PDF copy of the document, depending on your browser and how it is configured.

If the Adobe Reader is not installed on your computer, it can be found, free of charge, at the Adobe Reader download page.

If you are using a screen reader, you may find that it will not read some documents in PDF format. Adobe provides an Adobe Accessibility Resource Center website that may assist you with converting the non-accessible PDF files to a format that is useable with a screen reader.

Office of Administrative Law does have accessible PDF files on its Website. There may be some PDF files on the OAL’s website that may not work correctly with screen readers. If you need them in another format, please contact OAL’s reference attorney at or (916) 323-6815.




It is the policy of the Office of Administrative Law (OAL) to provide its services to all individuals and to ensure a workplace that is accessible to employees of all abilities. If any individual has a disability that requires an accommodation, OAL will make all reasonable effort to provide that accommodation.  OAL encourages members of the public and employees to meet with the ADA Coordinator to discuss any individual needs.  If any individual decides to file a grievance, the procedure is:

Step 1. File the grievance

Prepare a written grievance that includes the following:

  • Name, address, and phone number of the person filing the grievance;
  • Name, address, and phone number of the person alleging the ADA violation, if other than the person filing the grievance;
  • Description of the alleged violation and the remedy sought;
  • If a complaint has been filed with the Department of Justice or other federal or state civil rights agency or court, provide, name of the court or agency, name and address of a contact person, and the date filed.
  • Submit the grievance to the ADA Coordinator.

If the grievant needs assistance with the preparation of the grievance, the ADA Coordinator shall provide the assistance.

Step 2. Acknowledgement

The OAL ADA Coordinator will send an acknowledgement within 7 working days after receipt of the grievance.

Step 3. Informal resolution

Within 60 calendar days after receipt, OAL will complete the investigation necessary to determine the validity of the alleged violation. If appropriate, the ADA Coordinator will arrange to meet with the grievant to discuss the matter and attempt to reach an informal resolution of the grievance. Any informal resolution of the grievance shall be documented in the ADA Coordinator file and the case will be closed.

Step 4. Written determination

If an informal resolution of the grievance is not reached in Step 3, within 75 calendar days of receipt of the grievance, a written determination as to the validity of the complaint, and description of the resolution, if appropriate, shall be forwarded by the ADA Coordinator to the Director for approval.

Step 5. Final determination and resolution

OAL shall communicate the determination and resolution to the grievant within 90 calendar days after receipt of the grievance, unless the Director authorizes additional time for further consideration of the grievance. Any authorized extension of time will be communicated to the grievant. Any request for reconsideration of OAL’s response to the grievance shall be at the discretion of the Director.

If the grievant is not satisfied with OAL’s handling of the grievance at any stage of the process, or does not wish to file a grievance through OAL’s ADA Grievance Procedure, the grievant may file a complaint directly with the U. S. Department of Justice or other appropriate state or federal agency. Use of OAL’s grievance procedure is not a prerequisite to the pursuit of other remedies.

The resolution of any specific grievance will require consideration of varying circumstances, such as the specific nature of the disability; the nature of the access to services, programs, or facilities at issue; the essential eligibility requirements for participation; the health and safety of others; and the degree to which an accommodation would constitute a fundamental alteration to the program, service, or facility, or cause an undue hardship to OAL. Accordingly, the resolution by OAL of any one grievance does not constitute a precedent upon which OAL is bound or upon which other complaining parties may rely.

File Maintenance

OAL’s ADA Coordinator shall maintain ADA Grievance files for three years.

OAL’s ADA Coordinator

Beverly Johnson

Phone: (916) 323-6225